DePauw and Denison universities have both experienced the loss of faculty and staff recently through sudden, unexpected deaths, medical leaves of absence, voluntary early retirement programs, and terminations. These events have provided the opportunity to review policies and procedures for account access, data ownership, and other hot topics. During this session, the CIOs will share some of the challenges and observations from events on their campuses and will facilitate a discussion with the audience to help uncover best practices and lessons learned.